Contact information for XCaliber Systems customer support.
We take great pride in our support. After all, our service technicians speak fluent English, are not located on a different continent, and normally solve problem with a single call or visit. You’re the reason we’re in business, and we want to keep you happy.
If you have a simple problem or need a driver please visit the links below.
System Support Downloads FAQ
We offer an extendable 1 YR parts and labor warranty (from the date of your original invoice) on all our custom-built computer systems.
This warranty covers defects in parts and/or workmanship of all the hardware components of the computer systems.
[ View full terms and conditions ]
Technical Support Details:
We offer technical support for the same period as your warranty (normally 1 YR) unless a promotion is in progress. This support is by both phone and e-mail (e-mail preferred). We will try to respond to your problems or questions as soon as possible. If you haven’t had a response within two days please contact us again.
Our phone technical support only covers critical problems related to your computer system only. For software support, contact your software manufacturer.
We will however answer e-mail questions or problems that deal with software or non-critical problems (such as: how to burn a CD, how to defrag your computer, etc.)
Phone support hours vary greatly. Normally our senior systems technician can be contacted around 7-9 PM on weeknights or weekends. If you do not receive a response, please leave a message on the XCaliber Systems voicemail service. We will contact you as soon as possible. Please do not call before 9AM on any day.
E-mail is checked daily, we’ll try to respond within a couple of days.